Cancellation Policy for Crystal Clean Housekeeping Services
At Crystal Clean Housekeeping Services, we understand that plans can change unexpectedly. Our cancellation policy is designed to be fair and flexible, ensuring that both our clients and our team can manage their schedules effectively. Please review the following details carefully:
1. Single Service Appointments
- Cancellation Without Charge: If you need to cancel a one-time or single service cleaning appointment, we require that you do so at least 24 hours before the scheduled time. Cancellations made within this window will not incur any charges, allowing you to reschedule at your convenience without any financial penalty.
- Late Cancellations: Should you need to cancel your appointment within 24 hours of the scheduled service time, a cancellation fee of 50% of the service fee will be charged. This fee helps cover the cost of the time and resources that were allocated for your appointment, including any last-minute scheduling adjustments.
2. Recurring Services
- Flexibility in Cancellation: We offer flexibility for clients who utilize our recurring cleaning services. You have the freedom to cancel your recurring services at any time, giving you control over your cleaning schedule.
- Avoiding Charges for Upcoming Services: To avoid being charged for the next scheduled service, we request that you provide a cancellation notice at least 7 days before the next service date. This notice period allows us to adjust our schedule and offer the time slot to another client.
- Impact of Late Cancellations: If you cancel within the 7-day window before your next scheduled service, you may be charged for that service. This ensures that our team’s time and resources are utilized efficiently.
3. How to Cancel
- Direct Contact: To cancel any service, whether a single service appointment or a recurring service, please contact our customer service team directly. Our team is available to assist you with the cancellation process, confirm the details, and answer any questions you may have.
- Confirmation of Cancellation: After you request a cancellation, you will receive a confirmation from our team. This confirmation will include details of the cancellation, any applicable charges, and the status of your next scheduled service (if applicable).
4. Refunds for Pre-Paid Services
- Refund Eligibility: If you have pre-paid for a service and need to cancel, any refunds will be processed according to our Refund Policy. Refunds will be issued based on the timing of the cancellation and the terms outlined in our Refund Policy.
- Processing Refunds: Refunds will be processed to the original payment method within 7-10 business days after the cancellation has been confirmed and approved.
5. Changes to the Cancellation Policy
Crystal Clean Housekeeping Services reserves the right to modify or update this cancellation policy at any time. Any changes will be communicated to you in writing and will take effect immediately upon notification.
By booking our services, you agree to the terms outlined in this cancellation policy. We appreciate your understanding and cooperation, as these policies help us maintain the high quality and reliability of our services.
For any questions or concerns regarding this cancellation policy, please contact our customer service team.