What services does Crystal Clean Housekeeping Services offer?
Crystal Clean Housekeeping Services offers a wide range of cleaning services, including: Residential cleaning (houses, apartments), Commercial cleaning (offices, commercial spaces), Deep cleaning and detailed cleaning, Post-construction or renovation cleaning, Window and exterior cleaning, Move-in/move-out cleaning, Recurring cleaning services (weekly, bi-weekly, monthly).
In what areas are your services available?
We currently provide our cleaning services in the New Jersey and New York City areas. If you are located within these areas, we would be happy to serve you.
How can I book a cleaning service?
You can book a cleaning service through our website, by phone, or by sending us an email. Simply select the service you need, choose a convenient date and time, and confirm your booking. You will receive a confirmation with all the details of your appointment.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and online payment platforms. Payments are due at the time of booking or upon receipt of the invoice, depending on the arrangement.
Can I cancel or reschedule my service?
Yes, you can cancel or reschedule your cleaning service. For one-time services, you need to notify us at least 24 hours in advance to avoid charges. For recurring services, you need to cancel at least 7 days before the next scheduled service. Please refer to our Cancellation Policy for more details.
What if I am not satisfied with the cleaning service?
If you are not satisfied with the cleaning service, please notify us within 24 hours of the service completion. We will review the issue and, if necessary, schedule a re-cleaning at no additional cost. Our Refund Policy provides more details on this.
Do I need to be home during the cleaning service?
You do not need to be home during the cleaning service, though it is recommended for the first visit to communicate any special instructions. If you cannot be present, please provide access to the property, such as a key or entry code.
What cleaning products do you use?
We use high-quality cleaning products that are effective and safe for your home and the environment. If you have specific preferences or allergies, please let us know, and we will be happy to use products that suit your needs.
What happens if something gets damaged during the cleaning service?
In the unlikely event that something is damaged during the service, please report it to us immediately. We will investigate the incident and, if applicable, handle the repair or compensation. Please refer to our Terms of Service for more details on responsibilities and limitations.
Can I request the same cleaning team each time?
We do our best to assign the same cleaning team to recurring clients to maintain consistency in service. However, this depends on the team’s availability on the selected dates.
Do you offer cleaning services on holidays?
Our cleaning services are available most days of the year, but we are closed on certain major holidays. If you have a booking close to a holiday, we will contact you in advance to confirm availability or reschedule if necessary.
How do you handle tips?
Tipping is completely optional and at your discretion. If you wish to leave a tip for your cleaning team, you can do so directly or add it to the service payment.
How do you ensure the security of my personal data?
The security of your personal data is a priority for us. We use advanced security measures to protect your information from unauthorized access. Please refer to our Privacy Policy for more information on how we handle and protect your data.
What happens if my service is affected by bad weather?
In the event of extreme weather conditions, such as storms or heavy snow, we may need to reschedule your cleaning service for safety reasons. We will notify you as soon as possible to arrange a new date and time.
How can I contact customer service?
You can contact our customer service team by phone, email, or through our website. We are available to answer any questions, resolve issues, or help you schedule or manage your cleaning services.
Can I get a quote before booking a service?
Yes, we offer free, no-obligation quotes. You can request a quote online, by phone, or via email. We just need some details about the type of service you require and the size of the property to provide an accurate estimate.
What should I do if I notice an incorrect charge or double billing?
If you notice an incorrect charge or double billing, please contact us immediately. We will review the transaction and, if confirmed, issue a refund according to our Refund Policy.
Do you provide customized cleaning services for special events?
Yes, we offer customized cleaning services for special events, such as pre- and post-event cleanings, weddings, parties, and more. Please contact us with the details of your event, and we will work with you to create a cleaning plan that meets your needs.
What should I do if I have an emergency and need immediate cleaning?
We understand that emergencies can happen. If you need immediate cleaning, please contact us as soon as possible. We will do our best to accommodate you, although availability may vary depending on the time and location.
Do you offer discounts or promotions?
We occasionally offer discounts and special promotions. We recommend subscribing to our newsletter or following us on social media to stay informed about the latest offers and promotions.