At Crystal Clean Housekeeping Services, we are committed to delivering exceptional cleaning services and ensuring your complete satisfaction. Our refund policy is designed to provide transparency and fairness in all situations. Please review the following terms carefully:
1. Service Quality Issues
Your satisfaction is our top priority. If you are not satisfied with the quality of the cleaning service provided, you are required to inform us within 24 hours of the service being completed. We will take the following steps to address your concerns:
- Inspection and Rectification: Upon receiving your complaint, we will conduct a thorough inspection of the service provided. If it is determined that the service was not performed to the expected standard, we will arrange for a re-cleaning at no additional cost to you. This re-cleaning will be scheduled at your earliest convenience.
- Persistent Issues: If the issue persists after the re-cleaning, or if the problem cannot be resolved to your satisfaction, you may be eligible for a partial or full refund. The decision to issue a refund will be made at the discretion of Crystal Clean Housekeeping Services management. Factors that may influence this decision include the severity of the service deficiency, the efforts made to resolve the issue, and the overall impact on your experience.
- Eligibility for Refund: To be eligible for a refund due to service quality issues, you must have followed the notification procedure within the specified 24-hour window. Claims made after this period may not be eligible for consideration.
2. Overpayments
In the event that an overpayment is made for our services, Crystal Clean Housekeeping Services will promptly issue a refund for the excess amount. The following conditions apply:
- Identification of Overpayment: Overpayments may be identified by either the client or our billing department. Once an overpayment is detected, we will notify you and initiate the refund process.
- Refund Process: Refunds for overpayments will be processed to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be reflected in your account after the refund has been approved.
3. Refund Processing Time
Refunds, whether for service quality issues or overpayments, will be processed within 7-10 business days following the approval of the refund request. The refund will be credited back to the original payment method. Please note that processing times may vary depending on your financial institution.
4. Non-Refundable Services
Certain services provided by Crystal Clean Housekeeping Services may be non-refundable, including but not limited to:
- One-Time Deep Cleaning Services: Due to the extensive nature of deep cleaning services, refunds are generally not provided unless a significant service quality issue is identified and cannot be resolved.
- Exterior Cleaning Services: Weather-related factors may impact the outcome of exterior cleaning services. Refunds for these services are considered on a case-by-case basis.
5. Dispute Resolution
In the event of a dispute regarding a refund, Crystal Clean Housekeeping Services is committed to working with you to reach a fair and equitable resolution. We encourage open communication and will consider all reasonable requests.
6. Changes to the Refund Policy
Crystal Clean Housekeeping Services reserves the right to modify or update this refund policy at any time. Any changes will be communicated to you in writing and will take effect immediately upon notification.
By using our services, you agree to the terms outlined in this refund policy. We appreciate your trust in Crystal Clean Housekeeping Services and strive to provide the best possible experience.
For any questions or concerns regarding this refund policy, please contact our customer service team.