Terms of Service for Crystal Clean Housekeeping Services
Welcome to Crystal Clean Housekeeping Services. These Terms of Service (“Terms”) govern your use of our cleaning services, website, and any other interactions with our company. By booking a service or using our website, you agree to these Terms. Please read them carefully.
1. Service Agreement
- Scope of Services: Crystal Clean Housekeeping Services provides cleaning services, including residential, commercial, and specialized cleaning, within the New Jersey and New York City areas. The specific services to be provided will be detailed in your booking confirmation.
- Service Modifications: Any changes to the agreed-upon services, including scope, timing, or location, must be communicated and agreed upon by both parties. Additional charges may apply for any modifications requested.
2. Booking and Payment
- Service Booking: Services must be booked in advance, either through our website, by phone, or via email. Upon booking, you will receive a confirmation that outlines the service details, including the date, time, and any special instructions.
- Payment Terms: Payment for services is due at the time of booking or upon receipt of an invoice, depending on the arrangement. We accept various forms of payment, including credit cards, debit cards, and online payment platforms. All payments are processed securely.
- Late Payments: In the event of late payments, Crystal Clean Housekeeping Services reserves the right to charge a late fee and/or suspend services until the outstanding balance is paid in full.
3. Cancellation and Rescheduling
- Single Service Appointments: You may cancel or reschedule a one-time cleaning appointment by providing at least 24 hours’ notice. Cancellations made within 24 hours of the appointment will incur a fee of 50% of the service charge, as detailed in our Cancellation Policy.
- Recurring Services: For recurring services, cancellations must be made at least 7 days before the next scheduled service to avoid charges. Please refer to our Cancellation Policy for more details.
4. Service Satisfaction
- Quality Guarantee: We are committed to providing high-quality cleaning services. If you are not satisfied with the service provided, you must notify us within 24 hours. We will address the issue in accordance with our Refund and Return Policies.
- Re-Cleaning: If a re-cleaning is necessary due to service deficiencies, it will be provided at no additional cost. Re-cleaning requests must be made within 24 hours of the original service.
5. Client Responsibilities
- Access to Property: The client is responsible for providing access to the property at the scheduled service time. This may include providing keys, access codes, or ensuring someone is present to grant entry.
- Safety and Security: The client must ensure that the property is safe for our cleaning professionals to perform their duties. This includes securing any pets, removing hazardous materials, and notifying us of any potential risks.
- Personal Belongings: Crystal Clean Housekeeping Services is not responsible for the loss or damage of personal belongings. We recommend that you secure any valuable items before the service begins.
6. Privacy and Data Security
- Personal Information: We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in the Privacy Policy.
- Data Security: We take data security seriously and implement measures to protect your personal information from unauthorized access, use, or disclosure.
7. Limitations of Liability
- Service Performance: While we strive to provide exceptional service, Crystal Clean Housekeeping Services is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- Property Damage: In the event of property damage caused by our cleaning professionals, you must report the damage within 24 hours of the service. We will investigate and, if necessary, provide compensation or repairs, subject to our assessment of the situation.
- Force Majeure: Crystal Clean Housekeeping Services is not responsible for delays or cancellations due to events beyond our control, including but not limited to natural disasters, extreme weather, or other unforeseen circumstances.
8. Termination of Services
- Client-Initiated Termination: You may terminate your services with Crystal Clean Housekeeping Services at any time by providing written notice. Termination of recurring services must adhere to the notice period specified in our Cancellation Policy.
- Company-Initiated Termination: We reserve the right to terminate services if you violate these Terms, fail to pay for services, or engage in behavior that is deemed unsafe or inappropriate for our staff.
9. Dispute Resolution
- Informal Resolution: We are committed to resolving any disputes amicably and fairly. If you have a concern or complaint, please contact our customer service team. We will work with you to find a mutually agreeable solution.
- Legal Action: If a dispute cannot be resolved informally, it may be escalated to legal action. Any legal proceedings will be governed by the laws of the state of New Jersey, and the parties consent to the exclusive jurisdiction of the state and federal courts located therein.
10. Changes to Terms of Service
Crystal Clean Housekeeping Services reserves the right to modify or update these Terms at any time. Any changes will be posted on our website, and the updated Terms will take effect immediately upon posting. We encourage you to review these Terms periodically to stay informed about our policies and procedures.
11. Contact Information
If you have any questions or concerns about these Terms of Service, please contact our customer service team at:
Crystal Clean Housekeeping Services [Your Contact Information] Email: [Your Email Address] Phone: [Your Phone Number]
We appreciate your trust in Crystal Clean Housekeeping Services and are committed to providing you with exceptional service. By using our services, you agree to these Terms and conditions.